unable to download

Darlene Woolridge

• July 08, 2019 15:36

ok since you said it was fixed on june 26th, I was only able to download videos for 3 days. Here it is july 8th I still cannot download videos. Ive done everything that was said on the screen and even tried to upload the one for 2019. Cant do that because there is a virus in it. PLEASE HELP

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  RN Support

  • July 08, 2019 23:25
  • Edited

  Can you please go to C:\Program Files (x86)\Real\RealPlayer and look for a file name videodl.exe. Can you please right click on it and go to Properties. I would like you to click the Details tab and let me know what the Product Version is? 
  
  Please note: It should be 2019.06.21. If it is not, the instructions were not followed correctly. Please try that once again.

  You may also have a firewall program that may be blocking RealDownloader from detecting videos. Can you please let us know what error you are receiving and which web browser you use to download videos?

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