Real Player starts YouTube download, then freezes the download

Ronnie Stroud

• August 20, 2019 12:41

Cannot complete any downloads 

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  RN Support

  • August 20, 2019 16:57
  • Edited

  Please follow the instructions from the below link to resolve your issue.

  https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

  Please note: If you have any playlists created, you will have to recreate them.

  Please let us know if the issue persists.

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  Ronnie Stroud

  • August 20, 2019 17:51

  Clean reinstall via Windows uninstall.  Deleted all folders.

  
  RP still freezes on YouTube - 5 to 12 Mbps or less

  Freezes on Ultra
  Freezes on 1080p
  Freezes on 480p

  This has been going on for four days

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  RN Support

  • August 20, 2019 18:49

  We sent you an email. Please respond from there.

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