Skip to main content

Search

version 18 premium???

Comments

4 comments

  • Real CS

    We see that you have an active RealPlayer Plus v.18. To resolve your issue, please "over-install" RealPlayer. Over-install simply means installing RealPlayer over the existing RealPlayer. When you go through the installation process, you will be prompted that RealPlayer is already installed, simply proceed with the installation when prompted.

    If the issue persists, please let us know.

    0
  • Angel Weintraub

    the over-installing worked. Thanks!

    0
  • Angel Weintraub

    i over-installed as you advised and i was able to sign in. but the next time i had to restart my computer (not for this issue) i was signed out again and i tried to sign in again and got the same message -

    "currently not connected to realtimes. to reset your connection please restart your computer"

    i shouldn't have to keep restarting my computer or or over-installing the software. that doesn't fix the problem. it's only temporary. the issue still comes back. the problem is a glitch that is preventing me from signing in. please help me further with this issue. thanks.

    0
  • Real CS

    We are sorry that the issue persists after you reinstall. We sent you an email. We'll take it from there.

    0

Please sign in to leave a comment.

Powered by Zendesk