i have been a real plus member for quite a few years now for the premium features on the realplayer software.
i recently updated from version 16 to version 18.
i now cannot sign in. realplayer says i'm not connected or signed into real times and that i need to restart my computer.
i both restarted the computer and signed in to the real times website and get the same message when trying to sign into real player.
i tried signing up to pay for plus again thinking that upgrading to version 18 would require me to purchase plus again, and got this message from the realplayer website--
"We believe you are already a member of the following service, so we removed it from your order:
-RealPlayer Plus- If you believe we are in error on this matter, please visit customer service.
If you simply wish to download the RealPlayer software again, please go [click on] 'here'."
i was thinking, if i already have the software, why should i have to download it again???
and if i'm already a member, then why can't i sign in??? i then read somewhere else on the site that i can go back to having version 16 to be able to use the premium features. does that mean i can never upgrade to version 18?
so i guess my question is - how can i have version 18 and have the premium features and be a plus member?
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