no playback

Nancy Boykin

I have no video or audio playback when accessing my videos to watch.

Comments

3 comments

RN Support

January 15, 2020 17:45
What file formats are your videos? In the meanwhile, please follow these steps.

1. Open RealPlayer.
2. Click the RealPlayer logo, then Preferences.
3. In the Category pane, select Hardware.

- Under Video Card Compatibility, move the slider bar Most reliable.
- Click OK twice to save the changes.
- Close out of RealPlayer, restart RealPlayer.
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Nancy Boykin

January 16, 2020 02:15
I followed the directions you posted:

Preferences..Hardware...most reliable. The only videos that will play back are those that have both been saved to my PC and the Cloud. However, the overwhelming majority of the videos that I have, I deleted the PC file and saved to the Cloud only. All of my videos saved to the Cloud only do not play back. When I try to play back videos saved to the Cloud only, I keep getting the message :"Your video is being prepared for this device. Please try again in a minute. " When I do, the videos never open.

These are the same videos that I have been watching from the cloud for the past couple of years. Now I cannot play any of them.
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RN Support

January 16, 2020 21:33
We are aware of this issue regarding Cloud videos and our engineering team is looking into it. We will email you as soon as it is resolved.
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