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8 comments

  • Thomas Darroch

    Hi, my problem is that every video clip or short movie that I try to download I get the message " unable to download this video" or " Down loader not responding " . Also when I sign in I don't get the premium version that I'm sure I paid for . I don't want to sound like a constant complainer but the amount of times I get this problem is getting very stressful and annoying . Could you please tell me how to fix this problem or how to get help with it . Thank you, from Thomas.

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  • Real CS

    John,

    Please provide a sample of the video you are not able to download. We will look into it.

    1
  • Real CS

    Thomas,

    We see an active RealTimes Premium plan under your @talktalk.net email. Please make sure you are signed into RealPlayer with this email address. 

    We have noticed that YouTube is blocking videos from being downloaded at certain (random) times. There are other video hosting websites where you can still download videos from which suggests that the Downloader is still working and not broken.

    We don't control websites hosting videos so there is very little we can do to force our Downloader to download videos. We will continue to investigate if there are other ways to download videos from these popular websites but at this time our only request is to be patient so these websites allow videos to be downloaded again.

    However, if you are unable to download videos from a different website, please copy and paste the website address (URL) of the video that you are unable to download. In the meanwhile, please restart your computer and try again.

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  • randy bloomhuff

    I have no problem with you-tube or any other site on another downloader other than shit player

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  • Ronnie Stroud

    Same here

     

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  • John Brown

    I have done this before and you have not fixed it yet, when i go to the search block all i get is advertisements and a blank screen, before it used to say loading now a blank screen shows up ,if you are u able to fix this just tell us instead of having me send you the a screen shot of what i sent you before,i do not click on anything except the video box and then go to the search block and all i get is what i have wrote earlier in this msg. i do not download anything web sites. 

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  • Real CS

    Please restart your computer and try again. If it still fails, can you please follow these steps and try again?

    1. Open Internet Options from the search window.
    2. Under General Tab, click Delete in Browsing History and follow prompts.
    3. Close Internet Options.

    Once you are done resetting your Internet Options, please follow these steps:

    1. Using Chrome, Firefox or Edge, go to YouTube.com and play any video and click the Downloader button. (This action will still show "Unable to download" message)
    2. Close all Windows
    3. Restart your PC

    Now try your video. If the issue persists, please let me know.

    Please note: Web Videos search within RealPlayer is still broken.

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  • randy bloomhuff

    that shit on the bottom of this is the same crap they always use. they won't admit that there downloader is just pure shit that they have no idea how to fix REAL JUNK STRIKES AGAIN

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