No videos

Gail Dietze

• May 02, 2020 12:01

I search for a video and I get a blank screen.  I have been trying for 5 weeks now and have yet to be able to download anything.  I should be credited the fee I am charged while you are having difficulty.  I try at different times of the day to search songs and I get the blank screen.  Unsatisfactory!  You are using COVID 19 as an excuse.  It shouldn't take this long to figure out what you need to do.

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• Official comment

  

  RN Support

  • May 05, 2020 20:24
  • Edited

  You can search and download videos using a web browser instead of using RealPlayer.
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  Chuck Souzer

  • May 02, 2020 14:56

  I have been having the same issue with search. I notified Realplayer about 8 weeks ago about the issue and threatened to end my account. I am probably going to do that until they resolve the issue. If enough of us stop paying, they may eventually respond with a solution.

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