Can you please let us know the following information:
1. Please go to C:\Program Files (x86)\Real\RealPlayer.
2. Right click on videodl and click Properties and then the Details tab.
Please provide us with the version number you see there.
Could you also provide us with a sample URL that you are trying to download?
Please note: YouTube and other websites are constantly making changes to their websites by introducing newer technologies. Every time they make such changes and introduce newer technologies, it breaks our RealDownloader.
Our engineers have always been able to resolve these issues and as always, we have resolved the current downloader issue.
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