Unable to Download Video

Royce Kinniebrew

• August 28, 2020 01:14

Hey

 

Im not able to download any videos with the downloader.

Here is the version:

2020.07.28.0

Please heloplp.

Thanks

Royce K

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  Thomas Darroch

  • September 02, 2020 22:24

  Most times I get the same problem and with the message " unable to download this video". I've reported it a few times but I always get the same instructions sent back to me. The instructions suggest that you should uninstall the whole program, Realplayer/times and Real Downloader and also delete anything that may have been missed in the uninstalling. Once all is cleared , re-install the program and any updates that need to be installed and try downloading a video from Youtube or another media program to see if that works . It did for me for a while, but then the problem started again so I went through the same procedure again, and again it went for a few weeks, but it's started not downloading again. Unless RealNetworks can find a solution to fix this problem I'll have to consider changing to something else.

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  RN Support

  • September 10, 2020 21:58

  Royce,

  Could you also provide us with a sample URL that you are trying to download?

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  RN Support

  • September 10, 2020 21:59

  Thomas,

  
  Can you please let us know the following information:

  1. Please go to C:\Program Files (x86)\Real\RealPlayer.
  2. Right click on videodl and click Properties and then the Details tab.

  Please provide us with the version number you see there.

  Could you also provide us with a sample URL that you are trying to download?

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