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downloading videos

I am paying my monthly fee and have been trying to download some videos of worship music.  But since last year have not been able to download anything.  What am I paying the monthly fee for if I can't use it.  Is there something wrong with the realplayer?  Someone needs to tell me something.  I'm about ready to ask for my money back.  This thing was working fine and all of a sudden, almost a year ago it just stops downloading.  This is more than any covid-19.  So please fill me in with what is happening.

Gregory Sledge

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Can you please let us know the following information:

1. Please go to C:\Program Files (x86)\Real\RealPlayer.
2. Right click on videodl and click Properties and then the Details tab.

Please provide us with the version number you see there.

Could you also provide us with a sample URL that you are trying to download?

Real CS 0 votes
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