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Real Player Upgrade - I went from RealPlayer Plus to Free Plan ??

I purchased real player plus in April of 2018 for $39.99.   I had RealPlayer 18 Plus. Worked great and was happy with it.  Yesterday the program asked me to install updates.... Which I did.  

Since the update now when I log in it says I have the free plan and wants me to pay $39.99 again?    I thought this was a 1 time fee.  I had it, it worked and since the update my plan was downgraded to the free plan?  Seriously????

What happen to Current Plan:RealPlayer 18 Plus?   If I had known I was going to be downgraded to the free plan I would never had done the update.  WTF

Dan Cairns

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When you updated to the latest version, we clearly mention about the changes to the account status.

We see that you purchased RealPlayer Plus v.18. If you installed RealPlayer v.20/20, you will need to upgrade to activate Plus features in RealPlayer v.20 as this is a different product with additional new features. If you want to upgrade, please let us know. As a loyal user, you are eligible for a discount.

If you don't want to upgrade, you will need to uninstall RealPlayer v.20 and install RealPlayer v.18. You can install RealPlayer v.18 by clicking this link.

https://customer.real.com/hc/en-us/articles/360057971913

Once you have installed RealPlayer v.18, you will need to sign into it to activate your Plus features.

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