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Gebühr bezahlt (Kein Zugang)

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2 comments

  • Real CS

    We don't offer support in German. We are not seeing a paid account under moehli53@googlemail.com. Can you please let us know the following:

    • Do you have an alternate email address?
    • When did you make the purchase?
    0
  • Real CS

    We see that you purchased RealPlayer Plus v.18 under your online.de. If you installed RealPlayer v.20/20, you will need to upgrade to activate Plus features in RealPlayer v.20 as this is a different product with additional new features. If you want to upgrade, please let me know. As a loyal user, you are eligible for a discount.

    If you don't want to upgrade, you will need to uninstall RealPlayer v.20 and install RealPlayer v.18. You can install RealPlayer v.18 by clicking this link.

    https://customer.real.com/hc/en-us/articles/360057971913

    Once you have installed RealPlayer v.18, you will need to sign into it to activate your Plus features.

    Please let us know if you have additional questions.

    0

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