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  • Real CS

    We don't offer support in German. We are not seeing a paid account under Can you please let us know the following:

    • Do you have an alternate email address?
    • When did you make the purchase?
  • Real CS

    We see that you purchased RealPlayer Plus v.18 under your If you installed RealPlayer v.20/20, you will need to upgrade to activate Plus features in RealPlayer v.20 as this is a different product with additional new features. If you want to upgrade, please let me know. As a loyal user, you are eligible for a discount.

    If you don't want to upgrade, you will need to uninstall RealPlayer v.20 and install RealPlayer v.18. You can install RealPlayer v.18 by clicking this link.

    Once you have installed RealPlayer v.18, you will need to sign into it to activate your Plus features.

    Please let us know if you have additional questions.


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