videos have disappeared

Deb Tilton

• April 02, 2022 02:44

all of my videos I downloaded are gone

I don't know how or why and I don't know how to get them back

these aren't songs on my computer, these were gotten from youtube and other websites

anyone know how to fix this?

if I am able to get them back how do I use the cloud to prevent this again?  how do you transfer your videos to the cloud for storage

1

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  RN Support

  • April 04, 2022 17:30

  Did you change computers or did something change on your computer? All videos are stored in your PC's hard disk. You can scan your disk to add files to your RealPlayer library. Here are instructions to scan.

  https://customer.real.com/hc/en-us/articles/205035417-Scan-disk-for-media

  We do offer Cloud storage subscription plans. We offer 25GB and 100GB storage plans. We offer monthly and yearly plans. You can upload only videos and photos. You can't upload audio files. Please let us know what type of plan you'd be interested in.

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