RN Support
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Recent activity by RN Support-
Casting AVI, MKV and DIVX video formats using our PC app
Why can't I cast AVI, DIVX, or MKV videos from my phone or tablet? The following codecs are not supported when using our Android or iPhone app to cast AVI, DIVX and MKV videos from your computer us...
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App downloads partially, then stops
When I try to download RealTimes on my Android, the download gets partway through, then stops and gives a "parsing" error message. How can I complete the download? This can happen if your Android d...
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Using RealTimes app without signing in
Can I use the RealTimes app without signing in or creating an account? Yes! In the latest version, you don't need to have an account to use the RealTimes app. You will be prompted to sign in or cre...
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Using Download This Video in Google Chrome, Edge, and Firefox
I can't see the Download This Video button in Firefox, Edge, or Chrome. How can I download videos? Instead of a "Download This Video" button appearing just above the video you're watching, in Fire...
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Choose section of audio for Story on Android
I want to use a particular music track in a Story, but I want to use only the middle portion of it. How can I do that? When you are creating or editing your Story on an Android device, here's how ...
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Creating photo collages
Can I combine several photos into a single collage image? Yes! Here's how: 1. In the RealTimes app on your device, tap "+". 2. Tap Collage. 3. Select two or more photos. (The maximum is nine.) 4. T...
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Cancel subscription or free trial on Android device
How can I cancel my subscription from my Android phone or tablet? If you purchased a paid membership or signed up for a free trial through Google Play: Go to play.google.com/store/account. Find t...
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Upgrade to Premium plan in Android app (Google Play)
How can I upgrade for more storage and features? If you're currently using the free version of the app, you can sign up for a monthly Premium (25 GB) subscription within the app. To make an in-app ...
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Creating your own Stories
Can I create my own Story in RealTimes? Yes, you can create your own Story on Android and iOS devices, and with the PC RealTimes application. 1. In your Library (Photos, Videos, Recent Activity, or...
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Uploading files to RealTimes
Do I need an account to put my videos or photos in the cloud? You do need to create an account to use RealTimes, because you will need to sign in to this account from each computer or device you wa...