Real CS
- Total activity 9830
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Activity overview
Latest activity by Real CS-
Real CS commented,
We released the latest version which resolves this issue. Please download and install the latest from www.real.com and let us know if the issue persists.
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Real CS commented,
What version of RealPlayer do you have installed? https://customer.real.com/hc/en-us/articles/204039513-How-can-I-tell-what-version-of-RealTimes-RealPlayer-I-have-on-my-PC- Our latest version avail...
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Real CS commented,
We don't offer support in Italian. Here is what we would like you to do to confirm if the problem is RealPlayer (software) or your DVD Drive (hardware).1. Insert a blank DVD in your drive.2. Go to ...
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Real CS commented,
We don't offer support in Japanese. Did you restart your computer after installing RealPlayer? If you have and still not working, simply reinstall RealPlayer.
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Real CS commented,
Marty, All of your description tells that you are having more of a hardware problem than a software issue.
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Real CS commented,
We will take it offline. Please check your email.
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Real CS commented,
Barry, This particular error shows up if the codecs in the videos you are burning are not compatible with RealPlayer. Please use RealConverter to convert the files to MP4 and burn the converted MP4...
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Real CS commented,
Are you signed into both the PC and mobile app with the same email address? What error are you seeing when you try to access your PC from the mobile app? Please make sure you have followed the inst...
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Real CS commented,
Here are instructions to use those browsers to download videos. https://customer.real.com/hc/en-us/articles/360048438813-Using-Download-This-Video-in-Google-Chrome-Microsoft-Edge-and-Mozilla-Firefo...
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Real CS commented,
Thank you for writing back. These videos you sent requires the user to sign into YouTube to confirm that they are above 18 years of age. Example of one such video you are attempting to download. ...