paid but cant sign in

David Belcher

• 22 de julio de 2017 16:37

 I recently paid for premium via paypal but it wont let me sign in. I cant complain because Real dont give you a contact email.. What a waste of money and must be a con

1

• Comentario oficial

  

  Maria

  • 24 de julio de 2017 15:27

  Hello,

  If you receive the error message "Currently not connected to RealTimes/RealPlayer Cloud" while signing in, please see the article below: 
  https://customer.real.com/hc/en-us/articles/204043323

  If you receive the error message "Not connected to Internet" while signing in, please see the article below: 
  https://customer.real.com/hc/en-us/articles/204040753

  If the issue persists despite following these instructions, please uninstall and reinstall RealPlayer. Here's how: https://customer.real.com/hc/en-us/articles/204040013

   

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