error code 401 message retry after null

Lorraine Jones

• 9 de enero de 2018 03:43

Upon entering real times, the screen starts to scrolls up and down. Once it reaches the top for the last date videos downloaded. I touch the first video and start to use the down arrow to move to the video needed. I get down to maybe the third video and it pops back up to the beginning. It will not let me move down. I don't know how to null the video or what this means. Can anyone assist me with this error code?

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• Comentario oficial

  

  RN Support

  • 10 de enero de 2018 00:43

  This is a very odd situation that we have not heard of.

  Reinstalling RealPlayer to resolve this issue.

  https://customer.real.com/hc/en-us/articles/204040013-Uninstall-and-reinstall-RealPlayer-on-Windows

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