videos are gone

Deb Tilton

• 19 de enero de 2023 04:26

I downloaded a few videos yesterday and now they are all gone.

why does this happen?

any way to get them back?

this is not the first time this has happened

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  RN Support

  • 28 de enero de 2023 20:22

  It is quite possible your library database is corrupted. To resolve your issue, please "over-install" RealPlayer by going to www.real.com. Over-install simply means installing RealPlayer over the existing RealPlayer. When you go through the installation process, you will be prompted that RealPlayer is already installed, simply proceed with the installation when prompted.

  If the issue persists, please let us know.

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