When I try to sign in, all I get is a white box, with no where to sign in, and I've just paid for realplayer
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I already paid 35.99 Euros on february 3 2020 through paypal (transaction 9yn99319247714146) - p-03352275 to get a new more advanced version of realplayer and I am still at basic version 18 plus. Please give me realplayer 20/20 plus. It should be correct from your side to do that.quickly.
Francois Grivet
We don't see a purchase under your yahoo email address. Please provide your first, last name and any alternate email address you have used to purchase.
Francois,
We see that you purchased RealPlayer Plus v.18. If you installed RealPlayer v.20/20, you will need to upgrade to activate Plus features in RealPlayer v.20 as this is a different product with additional new features. If you want to upgrade, please let us know. As a loyal user, you are eligible for a discount.
If you don't want to upgrade, you will need to uninstall RealPlayer v.20 and install RealPlayer v.18. You can install RealPlayer v.18 by clicking this link.
https://customer.real.com/hc/en-us/articles/360057971913
Once you have installed RealPlayer v.18, you will need to sign into it to activate your Plus features.
Please let us know if you have additional questions.
Steve Horler,
Steve,
We couldn't locate a paid account under both the email addresses. We sent you an email. We'll take it from there.
