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My Realplayer keeps shutting down

I recently started using windows 10. When I opened Realplayer for the 1st time in windows 10, I got a message to download new update. I did and the the whole RP display was different and now it keeps shutting down. Can someone tell me what might be going on. Also I  dont use RP for video or pictures or anything other than music. Help!

Pat Calvo

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We see that you purchased RealPlayer Plus v.18. If you installed RealPlayer v.20/20, you will need to upgrade to activate Plus features in RealPlayer v.20 as this is a different product with additional new features. If you want to upgrade, please let us know. As a loyal user, you are eligible for a discount.

If you don't want to upgrade, you will need to uninstall RealPlayer v.20 and install RealPlayer v.18. You can install RealPlayer v.18 by clicking this link.

https://customer.real.com/hc/en-us/articles/360057971913

Once you have installed RealPlayer v.18, you will need to sign into it to activate your Plus features.

Please let us know if you have additional questions.

 

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