Problem after update

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• 20 de enero de 2021 00:15

I have an annual paid subscription to RealTimes Premium. The version on my computer is RealPlayer (win 32) Version 20.0.2.308. I don't know if those are the same players. The RealPlayer on my computer appears to have been corrupted by the last update. It will not let me log in even with a password reset and the converter no longer works.

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  RN Support

  • 20 de enero de 2021 23:46
  • Editado

  Please reinstall RealPlayer and sign into RealPlayer with your email address. If the issue persists, please let us know.

  Please let us know if we can set a temporary password for you.

  The latest version number is 20.0.2.316.

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  jose Marroquin

  • 22 de abril de 2021 03:45

  how can i get my refund...problem after update yesterday april 20 2021

  Thank you  for you attention

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  RN Support

  • 29 de abril de 2021 22:22

  Jose,

  This confirms your refund for your RealPlayer purchase in the amount of $24.99.

  Depending on your financial institution, please allow a few days for the refund to post. This will appear on your next credit card statement issued following this processing period.

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