Realplayer plus

Ian Burrows

• 27 de enero de 2021 15:32

I have fitted a msi nvidea geforce gt 730 in my desktop computer to replace integrated graphics. I can download videos but on play back only get audio with no video - the same result for old downloaded videos as well as new. Old videos recorded with ipad work with audo and video. Can you please assist.

I have realplayer 20.0.1.306 installed  with win10

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  RN Support

  • 29 de enero de 2021 21:54

  Please follow the steps from the below link to resolve your issue.

  https://customer.real.com/hc/en-us/articles/360033213614-See-video-but-can-t-hear-sound-No-Audio-

   

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  Ian Burrows

  • 30 de enero de 2021 11:38

  Thank you for your quick response however my question states quit clearly no video but audio not the other way round.

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  RN Support

  • 4 de febrero de 2021 02:02

  We apologize for the wrong information. Does your computer have 2 Display adapters?

  Can you try playing the same video with a different media player like Windows Media player and let us know if the video is displayed.

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