" box " at top of page has dissapeared the one that bobs up and down

Michael Stubblefield

• 6 de febrero de 2023 15:30

That box that  bobs up and down at top of page has dissapeared. Normenally I just click to download video. This box dissapeared after I right click my mouse and selected URL in a selection box that appeared

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  RN Support

  • 7 de febrero de 2023 16:23

  Can you please let us know the following information:

  Please go to C:\Program Files (x86)\Real\RealPlayer.
  Right click on videodl and click Properties and then the Details tab.

  Please provide us with the version number you see there.

  Could you also provide us with a sample URL that you are unable to download and the web browser you are using? Lastly, what version of RealPlayer and Windows do you have installed?

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