cd won't play

Deb Tilton

• 18 de noviembre de 2023 22:06

got a new CD and won't play-says DVD cannot be played key exchange for dvd copy protection failed

how do I get this damn thing to play?

couldn't figure out how to use Windows Media Player to play it either

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  Valene Dobbs

  • 4 de diciembre de 2023 00:55

  my cd player is disabled and i cant burn cd it keep saying insert cd but it want pick it up please help

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  RN Support

  • 11 de diciembre de 2023 22:49

  Deb,

  Please follow the instructions from this link.

  https://customer.real.com/hc/en-us/articles/204041233--Key-exchange-error-when-playing-DVD-RealPlayer-Plus-

   

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  RN Support

  • 11 de diciembre de 2023 22:50

  Valene,

  Here is what we would like you to do to confirm if the problem is RealPlayer (software) or your DVD Drive (hardware).
  
  1. Insert a blank DVD/CD in your drive.
  2. Go to My PC and double click your DVD drive.
  
  If Windows says "Insert DVD/CD" even though you have inserted a disk, it means that the DVD drive is not able to read the disk in it. So this indicates that the problem is your hardware. However, if Windows prompts you to do something with the disk as in "What do you want to do" etc..., it means that RealPlayer is not configured properly. 
  
  If the latter (RealPlayer), could you please let us know if you have more than 1 DVD drive in your PC? If the former (DVD Drive), you will need to either get in touch with your PC manufacturer or get a new DVD drive.

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  laury friese

  • 12 de diciembre de 2023 08:43
  • Editado

  If you have access to another DVD player or computer with a DVD drive, try playing the disc on a different device. Different players or software may have varying levels of compatibility with copy-protected DVDs. https://customer.real.com/hc/en-us/community/posts/20511926849179-cd-won-t-play?page=1#community_comment_21162591123995 Candy Crush

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