trimmer does not work

To resolve this issue, try installing he following codec:

http://fileforum.betanews.com/download/KLite-Codec-Pack_Full/1094057842/3

If the issue persists, please perform clean uninstall and re-install of RealTimes by following the link:

https://customer.real.com/hc/en-us/articles/204040013

If you are still unable to trim videos, please provide the following information:

• What happens when you try to trim?
• Is this happening to all videos or just with a particular one?
• Are you able to play the file that you are trying to trim?
• What is the source file format?(extension)
• If possible, can you send us a screenshot? (Refer this link: https://customer.real.com/hc/en-us/articles/204039473)
• What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)
• What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
• Do you have any security software installed (Norton, McAfee, AVG, etc.)?

The more specific you are, the better I will be able to assist you.

The stupidity started from the day you added real times! Real times/real player stopped my computer working! I paid money to get rid from your uploads! They are full of virus! I do not care! I do not want your cloud! I do not want to pay by month by year or any kind of this nonsense! I bought real player only for your converter and your trimmer! Your new updates are causing huge problems and I don't want them! I only want realplayer16plus to work and it is not working! SOLVE IT!

Regards

Alexander Nicolaides

 Alexander, 

To resolve your issue, please refer to this article:

https://customer.real.com/hc/en-us/articles/204040003 

Let us know the progress.

The clean uninstall does not fix the problem. I fully executed the drill down suggested below and the trimmer is still not working.

I guess it time to break down and purchase a real (no pun intended) audio trimmer.

http://fileforum.betanews.com/download/KLite-Codec-Pack_Full/1094057842/3

Is this site for real? Doesn't even have one realplayer logo on the site.

Hello,
We are aware of this trimming issue and our Technical Department is investigating. 
Once we have an update on the status of this issue, we will send you an email to let you know.
We appreciate your patience and we are sorry for any inconvenience caused.