
To resolve this issue, follow the troubleshooting steps provided in this article: https://customer.real.com/hc/en-us/articles/204040853
If that doesn't help, perform a clean uninstall and re install of the RealPlayer To do so, please click the below link:
https://customer.real.com/hc/en-us/articles/204040013
I hope this information will help you.
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