Lost ability to download

null null

• 1 de julio de 2016 08:38

Lost my download this video icon after Norton cleaner

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• 

  Sean

  • 1 de julio de 2016 10:31
  • Editado

  To resolve this issue, follow the steps provided in this article:

  https://customer.real.com/hc/en-us/articles/204040433

  If you are still unable to download videos, please provide the following information:

  • Is this happening to all videos, on all sites or just with a particular one?
  • What web browser do you use, and which version? (See https://customer.real.com/hc/en-us/articles/207275617)
  • What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)
  • What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
  • Do you have any security software installed (Norton, McAfee, AVG, etc.)?

  The more specific you are, the better I will be able to assist you.

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