Cloud content doesn't appears

Sumit Katkar

• 20 de octubre de 2016 17:29

My app is updated and i have signed in into my account after a year. I had almost filled up my account to its fullest. And it seems now i have nothing on my cloud there is nothing left on it.

0

• 

  RealNetworks Knowledge Base

  • 21 de octubre de 2016 18:29

  We are looking into your account to try to determine what happened. We hope to have an answer for you soon.

  0
• 

  RealNetworks Knowledge Base

  • 2 de noviembre de 2016 23:22

  Hello Sumit,

  I'm sorry it took us so long to get back to you regarding your Cloud content.

  In June 2016, we sent emails to all free customers who had not signed into their accounts for over 6 months--you should have received a total of three such emails letting you know that if you did not sign in or use your account within 30 days, we would delete any media you had stored in RealCloud. I have confirmed that we sent the first email to your email address on June 14, 2016.

  As you did not sign into your account within the requested 30 days, your content was deleted from RealCloud storage.

  I'm sorry, but it is not possible for us to retrieve content once it has been deleted from RealCloud.

  In order for media uploaded to RealCloud to remain accessible, customers should interact with their cloud storage at least once every six months by uploading content or watching or sharing files stored in the Cloud.

  0

Iniciar sesión para dejar un comentario.