Video wont play
Just spent 27.99 on your product but my videos wont play.
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What error messages do you get when playing videos?
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It says , Unspecified error. It states more information is available at the RealNetworks Customer Support Website.
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This can happen if the video is not supported by RealPlayer. If this is happening to all videos, then RealPlayer may not have installed correctly.
First step, please reinstall RealPlayer and try playing the video again. If the issue persists, please let us know.
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I have reinstalled RP as you suggested but still no play. I downloaded a new video which shows in my library but will not play. Advise please.
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We sent you an email. We'll take it from there.
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