No DVD plug in
Hello!
After burning many DVD's, I was going to burn another one and there's no option to "burn". I never changed anything control wise. The computer keeps sending me to the same trouble-shooting page, which doesn't solve the problem.
Please help me to solve this. I have 88 videos stored to burn and I'm afraid that they'll all be deleted if I sign out and in again, as it's happened to me several times over the years. Many thanks!
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Here is what we would like you to do to confirm if the problem is RealPlayer (software) or your DVD Drive (hardware).
1. Insert a blank DVD in your drive.
2. Go to My PC and double click your DVD drive.
If Windows says "Insert DVD" even though you have inserted a disk, it means that the DVD drive is not able to read the disk in it. So this indicates that the problem is your hardware. However, if Windows prompts you to do something with the disk as in "What do you want to do" etc..., it means that RealPlayer is not configured properly.
If the latter (RealPlayer), could you please let us know if you have more than 1 DVD drive in your PC? If the former (DVD Drive), you will need to either get in touch with your PC manufacturer or get a new DVD drive.0 -
RN Support, first of all, thank you for the prompt response. Every time I've had a question such as this, you all have always helped. I am very appreciative.
After following your instructions, my DVD drive is not able to read the disc. I'll get a new one.
Again, thank you so much!
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