Reverted back to "free"
I, too, have this problem. I updated Realplayer a few days ago and attempted to download a 4k video. However, the Upgrade window pops up informing me to pay a sum to for an upgrade that allows me to access services that I already paid for many moons ago.
Either allow me to install the version that I've already paid for or give me access to the upgrade without paying!
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Yeah like most people in this forum, you fell for the bait and switch... apparently Realnetworks position on the issue is we are all wrong and should have known we were only buying the 22 version of the program despite there being no indication that was the case when making the "Pay Once" payment.
I managed to find a feedback link on the site that I have been unable to relocate but the person who replied was less then helpful an would not budge from the position that I only bought "RealPlayer 22" Also calling the US line is pointless all options lead to being hung up on.
They did give me this link to download the 22 version. But keep in mind they are probably not updating that version so eventually the downloader will probably not work on a lot of sites, and may be a security concern at some point.
https://customer.real.com/hc/en-us/articles/26977777292059-Installing-RealPlayer-22
Also please don't drop the issue and accept their stonewalling, and ignoring the complaints. Hell they are not even answering any of these similar post.
Here is also a link to their BBB page which I will soon be making a complaint on.
https://www.bbb.org/us/wa/seattle/profile/internet-service/realnetworks-inc-1296-43000165/complaints0
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