I have bought Realplayer in the past and now they want to charge by changing the contract
I have bought Realplayer in the past and now they want to charge by changing the contract.
What's happening, now things change at will to charge more money?
For years I had the program working and now this change is absurd, someone explain to me what is happening
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Je suis abonné à REALPLAYER depuis longtemps et le jeudi 26 septembre 2024 je me suis abonné à REALPLAYER PLUS 24 pour la somme demandée de 35,99€ sous le numéro de commande A-S00373838 et le règlement a été fait par PAYPAL. J'ai déjà fait une réclamation pour signaler mon impossibilité de bénéficier des possibilités de Realplayer Plus 24 mais je n'ai pas eu de réponse et je ne peux toujours pas avoir Realplayer Plus 24. Merci de m'aider à bénéficier de mon achat; M. CORMONT René mail renecormont@wanadoo.fr Tél : 0320912708
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Noaldo,
We see that you purchased RealPlayer Downloader Express 22. If you installed RealPlayer 24, you will need to upgrade to activate Downloader Express features in RealPlayer 24 as this is a different product with additional new features.
If you don't want to upgrade, you will need to uninstall RealPlayer 24 and install RealPlayer 22. You can install RealPlayer 22 by clicking this link.
https://customer.real.com/hc/en-us/articles/26977777292059-Installing-RealPlayer-22
Once you have installed RealPlayer 22, you will need to sign into it to activate your Downloader Express features.
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Rene,
You will need to sign into RealPlayer with renecormont@wanadoo.fr to activate your Plus features. Here are instructions to sign in:
https://customer.real.com/hc/en-us/articles/204040653-Signing-in-to-RealPlayer
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