device error

douglas kenney

• 7 de octubre de 2024 01:57

in burning dvd get device error command timeout device may have been removed or reset. tried putting in new real player but it did not work operating in windows 11 when this happens the only way i can get back into real player is to restart the computer

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  RN Support

  • 11 de octubre de 2024 20:45

  Here is what we would like you to do to confirm if the problem is RealPlayer (software) or your DVD Drive (hardware).

  1. Insert a blank DVD in your drive.
  2. Go to My PC and double click your DVD drive.

  If Windows says "Insert DVD" even though you have inserted a disk, it means that the DVD drive is not able to read the disk in it. So this indicates that the problem is your hardware. However, if Windows prompts you to do something with the disk as in "What do you want to do" etc..., it means that RealPlayer is not configured properly. 

  If the latter (RealPlayer), could you please let us know if you have more than 1 DVD drive in your PC? If the former (DVD Drive), you will need to either get in touch with your PC manufacturer or get a new DVD drive.

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