Contacting support about changing payment method.
I have tried several times to change my payment method without success.
I keep getting a message that says something is wrong with the card information I entered.
I have double- and triple-checked the information, and it is correct.
I tried multiple cards, and I got the same message each time.
How do I contact a live person via phone or live chat?
-
Keeps saying that card information is incorrect
1 -
I tried several times yesterday and today at 1045am
0 -
I've had the same problem for a few months and notified them over and over and they just ignore me...
Well, I've been trying every day for over a month to update my payment method because my last card expired and I would think they would like some money, but I've tried every way I could think of and I get the same response, "The information is incorrect. Please try again" I can tell you that I found a phone number for customer support. I'm going to try tomorrow morning. The number is 1-866-420-5780. I'll let you know if it works or not.
I was having the same issue with updating my payment method and I called my bank, and they told me it was RealPlayer's problem. So, I finally tracked down Shazam's phone number and even though they called me a while ago, the payment of .80 cents was approved by me so, I thought it was RealPlayer's issue but, I called Shazam again and they told me that it didn't get cleared by their computer system. So, I made her do it manually and it finally worked now. But there is a bigger issue because RealPlayer's settings and functions won't work properly. They need a tech that you can speak with that actually knows something. Good luck people, I know I'll need it.
0 -
I'm not quite sure how I went about correcting things that it seems like a lot of people are having but, everything is working fine now. I was having many of the same problems that some people were running into and through sheer determination and an unrelenting stubbornness, I got everything how it should be. I wish I could tell you step by step, but I tried so many different things, I just don't remember how I did it. All I know now is, I'm not going to mess around with it anymore because that's when I usually mess things up again.
0
La publicación no admite más comentarios.
Comentarios
4 comentarios