I PAID FOR A LIFETIME SUBSCRIPTION & UPGRADES, WHAT HAPPENED TO IT AND WHY CAN'T I GET TO MY ACCOUNT AND USE IT ??? NOT VERY HAPPY!

FRANK BEMAK

• 6 de agosto de 2019 20:58

0

• 

  RN Support

  • 6 de agosto de 2019 21:21

  We are not seeing any paid products under this email address. Do you have an alternate email address that we can look up your account?

  0
• 

  RN Support

  • 8 de agosto de 2019 18:19

  You purchased a product that was over 12 years old which was RealPlayer v.10. You received updates and support for this version for the life of the product. Please note that, older versions are not available in our system, and we are no longer supporting RealPlayer 16 and any version before that.

  As RealNetworks makes new products available to customers, it's not possible for us to continue supporting older products.

  We are now offering RealPlayer 18/RealTimes. This is the latest version of RealPlayer with many additional features. To access the Premium features of RealPlayer 18 will require a new purchase, because this is a new product. However, since you purchased RealPlayer before, I would like to offer you a discount to purchase the latest version.

  And to benefit from this special offer, please, click on the link below:

  https://order.real.com/rn/en/us?p=6011

  If you have additional questions, please let me know.

  0
• 

  fernando darden

  • 10 de agosto de 2019 02:44

  I was charged 49.00,when I only pay4.00. what happen?

  0
• 

  RN Support

  • 12 de agosto de 2019 18:57

  Fernando,

  We are seeing an active RealTimes Premium (Monthly) plan under your email address. We are not seeing any charges of $49.99 under this email address. Please let us know if you have alternate email addresses.

  0

Iniciar sesión para dejar un comentario.