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You Tube videos not downloading again

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3 comentarios

  • RN Support

    When websites like YouTube makes changes to their technologies, it would always break Downloader experience. These websites hosting videos don't inform us about the changes they make and are not expected to. Therefore each time they make changes, our engineering team works on making it compatible with their technologies. That being said, this is something that will continue to happen from time to time but we have always made sure that our Downloader works eventually with them. 

    Also, please note that these websites are throttling bandwidth during this pandemic as the Internet has seen a huge increase in traffic.

    Can you please let us know the following information:

    1. Please go to C:\Program Files (x86)\Real\RealPlayer.

    2. Right click on videodl.exe and click Properties and then the Details tab.

    Please provide us with the version number you see there.

     

    0
  • Stephen Hayward

    I have the latest version of real downloader BUT IT FAILS TO GET YOU TUBE VIDEOS COME ON GUYS FIX IT PROPERLY

    0
  • RN Support

    Stephen,

    We have resolved the download issue. Please follow the instructions from the below link to download videos again.

    https://customer.real.com/hc/en-us/articles/360058635933

    Please note: If you are using RealPlayer v.18, please scroll down the page for instructions.

    If the issue persists, please provide us with a sample URL that you are unable able to download.

    0

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