RealPlayer is not a Microsoft product, so I can't provide specific troubleshooting for it. However, I recommend ensuring that you have the latest version of RealPlayer installed and that your video codecs are up to date. If the issue persists, you may want to contact RealPlayer support for further assistance. Is there anything else I can help you with regarding Microsoft products or services? MICROSOFT CAME IN LABTOP REMOTELY 11/12/25. THEY WROTE ABOVE AFTER THEY SHOWED ME IT'S NOT MICROSOFT THUMB NAIL .

I installed window 11 pro than I install real plus 24 everything worked fine with update for window fine. the next day turn on real plus it was updated to plus 25 on it's on. i didn't put a check mark in the box for it to upgrade.  i am asking technician Sharma to help me again. you helped me 11/12/2025 I am CST. I WAS TRYING TO FIGURE OUT WHAT TO DO BECAUSE IT'S HARD REINSTALLING WINDOW JUST TO GET MY THUMB NAIL BACK JUST TO LOSE IT WHEN REAL UP GRADE. I NEED 2 CREDIT CARD REMOVABLE NO LONGER WORK. I REALLY NEED THE HELP THIS IS OVER WHELMING. MY ANTI VIRUS HAS TO BE INSTALLED AGAING I MADE APPOINTMENT FOR TOMORROW REMOTELY. I NEED YOU SHARMA PLEASE.