Giant realplayer logo has replaced screenshots

John Wyman

• 30 de junio de 2021 12:23

My video library used to have a screenshot from the video + a small Realplayer logo in the lower right corner.

Now all the screenshots have disappeared. Instead all I have is a page full of identical full-screen blue and white logos.

This sucks.

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• 

  RN Support

  • 30 de junio de 2021 21:35
  • Editado

  What you are mentioning here are thumbnails. This is a Windows issue rather than a RealPlayer issue. If you look at source folder where your videos are stored, you will not be seeing the thumbnails there either. Here are some instructions for you.

  https://customer.real.com/hc/en-us/articles/204040523-Thumbnail-images-do-not-appear-for-downloaded-videos-on-PC

  If the issue persists, please contact Microsoft.

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