download failures
hello, i paid extra for your Pro Version, and have for many, many years, lately it is super super slow and for 4 days in a row from YouTube is a trump show that is 2 GB in size (https://www.youtube.com/watch?v=5mVa8Yh6AKU&t=1804s)/ Every day it is maybe 5 hours, 50% done ... then suddenly it just stops, fails. Today it got to 1.7 GB complete.. then... BAMM... IT JUST DIED AGAIN, 5 DAYS IN A ROW... WHY? WHY ?
MY ORIGINAL EMAIL FROM LONG AGO IS kh0717@hotmail.com, i am so overloaded with junk there, my new is ken.hawk0717@gmail.com
Do you have a help phone number? 513-628-3216 is mine
Please Help
Regards
Ken
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We don't offer phone support. We have noticed that this happens on really long videos. Our engineering team is working of making it faster. That said, please make sure you are signed into RealPlayer with your gmail address as this is the email associated with your Plus account.
Lastly, not sure if you have the latest version but we fixed the slow speeds recently. Here are the instructions to make sure you have the latest version.
https://customer.real.com/hc/en-us/articles/4408427242779-Slow-download-speeds
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