I'm able to download again but sometimes there's a glitch

Kimie Morris

• 1 de febrero de 2026 23:09

sometimes the video doesn't match the file name and audio that's playing so I just delete and redownload until it downloads the correct one.  It's inconvenient but at least every video is downloading again! thanks for the work RP team

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  RN Support

  • 3 de febrero de 2026 20:42

  We successfully fixed this issue. Please follow the steps from this link to update your Downloader.

  https://customer.real.com/hc/en-us/articles/8980592526747

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