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Upgraded to Prem but cannot import old RP files to hve visible under Video

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4 comentarios

  • Comentario oficial
    RN Support

    You will need to make sure those files are stored in your Videos folder. Once you do that, RealPlayer will automatically show up the videos. If you are not seeing them, please go to Preferences and look under Watch folders and add the folder you have your videos in. Restart computer once you see the files being added.

  • Blog Work

    I'm experiencing the same issue on both my laptop and desktop PC, so it doesn't appear to be a Windows 11 problem. It seems the older RP files can't be imported or made visible under Video after upgrading to Premium. My downloads are also failing, possibly because they haven't been updated or tested by RealNetworks. My system clock is automatically synced with Microsoft, so I'm wondering if that could be contributing to the issue. 

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  • Thomas Aloic

    I’m experiencing a very similar problem on my end. The downloader either can’t recognize the video at all or stops partway through with an “unable to download” error. Based on other discussions I’ve read, this tends to occur whenever YouTube updates something, which can temporarily disrupt Real Downloader.

    I’ve already attempted reinstalling and making sure everything is up to date, but the results are still unreliable—occasionally it works for a short time, then fails again.

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  • Saleh Aslam

    I’d try adding the old RealPlayer folders directly through the media library or folder settings rather than simply copying the files into the default directory. If the videos were created with an older version of RealPlayer, checking whether the current version supports those file formats may also help. Hopefully you can get those older YouTube videos showing again, especially if they’re no longer available online. https://wendymenuusa.com/

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