Updating my email

David Davidson

• 29 de mayo de 2026 06:23

I have to update my email address.  Following the published procedure does not work.

Also I have uninstalled and re-installed my Real Player program, (thrice) but my the Video Downloader says 'cannot download videos on this page.

I think I need help.

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  RN Support

  • 4 de junio de 2026 17:58

  If you are using any VPN services, please disconnect it and try again. If you are still having this issue, try connecting your computer to your Phone's hotspot and try to download a YouTube video. If you are able to download after connecting to your hotspot, then YouTube is probably blocking you from downloading videos through your Internet Service Provider. In that case, you could call them and ask them to provide you with a new IP address.

  Please let us know your new email address so we can update it for you.

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