RealNetworks Knowledge Base
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Hello Sumit, I'm sorry it took us so long to get back to you regarding your Cloud content. In June 2016, we sent emails to all free customers who had not signed into their accounts for over 6 month...
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Tab-Bill, When you play or save files, RealPlayer stores all information about them in its database and creates a list of those files in its Library view. However, the files themselves are not stor...
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We are looking into your account to try to determine what happened. We hope to have an answer for you soon.
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Marc Johnson, we have answered your question under your other post: https://customer.real.com/hc/en-us/community/posts/220077647
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I'm sorry that we can't help you with this issue now. As my colleague stated, in October 2010 RealNetworks sent email to all customers who had purchased rax and rmx files, letting them know that su...
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I have sent a response to you via email. If you need further assistance, please reply to that email and we'll be happy to help.
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Hello Bruce, We sent a reply to your email address, which hopefully you received. The link from which you made your purchase was not an authorized distributor of RealPlayer. We have refunded your p...
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Hi David, Just to clarify, are you trying to download RealPlayer 18, or are you saying you don't see the Download This Video button? If your question is about installing the newer version of RealPl...
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We're glad to hear that! Can you tell us what worked, in case it helps other customers?
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Also, to clarify: your account will not be deleted, and you can continue to use it. The notice was to let people know that we would delete any videos they had stored in their Cloud, due to inactivi...