Need to restart computer for realplayer to work

clyde miller

• 22 février 2017 17:32

I get the "download this video " button showing up(that's not a problem) but nothing happens when I hit the button......the only way I can get this to work is to shut down the computer and restart it. The realplayer works the way it always did for a couple of videos then stops working again, then I have to restart it again. Copying the URL doesn't work either.....it does when realplayer is working correctly.Things I have checked

Have version 17.-------something, something, something

I am signed in!!

Realplayer Add-on is present, even when not working

Changing to administrator does not work.

Most of the troubleshooting on youtube or anywhere else deals with the "download this video button not showing up. Like I said, it is there but when you click on it, nothing happens

Whatever is going on, when I shut down the computer and restart, it works for a few videos.

Really need help here. I'm a senior but not computer illiterate. Help!!!!

Email is gucsm2@comcast.net

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  Arvin

  • 23 février 2017 23:59

  The video download fails if you are installed the older version of RealPlayer. We recommend you to have the latest build of RealPlayer.

  You can also follow the below article for download related issues:

  https://customer.real.com/hc/en-us/articles/204040503

   

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