YouTube URL can't be found by downloader

Carol Hagey

• 10 mars 2017 03:10

I pasted the YouTube URL into the downloader, but it says Can't find video at that web address.

I've tried on Firefox and Chrome. Please help!

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  Allan Rhead

  • 10 mars 2017 04:34

  Have been trying for three months to resolve Downloader Fault, Have tried Chrome, Edge and Explorer. I have looked through nine pages on the Community Support and it seems as if it's a common problem. It started to be a problem after I took some updates regarding Real shutting down their Cloud options. Am seriously considering trying out a different Media player.

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  Arvin

  • 12 mars 2017 20:26

  To resolve the download issue, perform uninstall and re-install of RealPlayer by following the article:

  https://customer.real.com/hc/en-us/articles/204040013

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