Mike Swartz
I am a returning customer. I have lost my ID for Real Player and I am
having to start over. I have Geek Squad protection. They discovered I had a minor virus in my computer and I was advised that it be wiped. My music folder was backed up. But it was not saved in Real Player. Some kind of windows program. It will not allow me to burn my music. I am a current premium customer. I have a receipt from PAY PAL where I have purchased the upgrade. Can you assist me in this matter to starting over?
- Paid with
- VISA x-7311
- You'll see "PAYPAL *REALPLAYER" on your card statement.
- Transaction ID
- 50J9300982747180H
- Seller info
- Realnetworks
- 206-674-2650
- Invoice ID
- P-01043712
- Your purchase Realnetworks $39.99
-
Shipping $0.00
-
Tax $0.00
-
Purchase total $39.99
-
Fee $0.00
-
Total $39.99
Thanks so much for anything you could do.
Michael Swartz
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You can scan and re-import the missing files--as long as they have not been deleted from your hard drive. To do so, follow the below article:
https://customer.real.com/hc/en-us/articles/204041533
To resolve the CD burning issue, follow the below article:
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