failed to convert after downloading

null null

• 2 octobre 2017 10:47

 After downloading, there is an error message: FAILED TO CONVERT and the video cannot be found. The problem is I NEVER opt to convert when I initiate the downloading. 

Uninstalling and reinstalling does not help.

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• Commentaire officiel

  

  Maria

  • 3 octobre 2017 06:34

  Hello,

  It looks like you selected the ''convert HD Videos to RealMedia HD'' option during the download and that's why the downloaded files are saved in RMHD format. To prevent videos from converting to RMHD you just need to uncheck this option box in the RealDownloader window. See the screenshot:
  
  

   
• 

  null null

  • 29 octobre 2017 11:41

  I did uncheck these boxes to convert to RMHD format and it still did not work!!!!

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• 

  RN Support

  • 2 novembre 2017 23:43

  Please follow the instructions from this link.

  https://customer.real.com/hc/en-us/articles/204040013-Uninstall-and-reinstall-RealPlayer-on-Windows

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