uninstalling and then reloading realpalyer
I had a similar problem last year on this same issue but cannot recall how problem was resolved. RealPlayer stopped working completely 2 days ago - could download but not play. Then I received a notice to upgrade with latest version. Tried to upgrade, installation stopped at 50% - even left it on overnight (12 hours, still at 50%) in morning. Rebooted, decided to uninstall then reinstall. Uninstall remained at 3 bars "completed" for several hours. Rebooted, tried again, same problem. Any assistance would be appreciated. Thank you.
Nick
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To resolve this issue, follow the below solutions:
Solution 1: Deleting temporary Windows files and folders:
https://customer.real.com/hc/en-us/articles/204039363
Solution 2: Uninstall RealPlayer by following the article:
https://customer.real.com/hc/en-us/articles/204040013/#uninstall
Solution 3: Run Microsoft's Fixit program:
Go to http://support.microsoft.com/mats/Program_Install_and_Uninstall and run the Fixit program. This tool is often helpful in cleaning up previous installations and fixing installer issues. Remove entries related to RealPlayer and RealDownloader.
Solution 4: To download and install a new copy of the application, visit http://www.real.com/, click the Download RealPlayer for Free button, and follow the prompts to install the current version.0 -
Thank you. I will try this evening and see what happens.
Nick
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