Mr Henry Tshinkeke ( tshinkenke@hotmail.com)

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• 24 novembre 2017 07:46
• Modifié

Hi, my name is Henry Tshinkenke and I remember having paid for this program but It seems that I am using the free one, could you please check and let me know, what it is about ?  And why I am asking always about updating ? Thank you. 

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• Commentaire officiel

  

  RN Support

  • 30 novembre 2017 23:20

  I looked up your account. You purchased RealPlayer Plus on 07/10/2017. However, we were not able to charge the credit card on file. We sent emails to you requesting you to update your credit card. Since the credit card was not updated, your purchased was cancelled. Therefore, you were never charged and why you are on the free version. 

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