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Installation fails

Installation of RealPlayer V18 stops with an error message:  “The installed product does not match the installation source(s) …”

The error message also provides a path to an older VideoDownloader.msi.  When I select the current path, an error message states the VideoDownloader.msi is not a valid installation package.

Tried the Microsoft FixIt, reinstalls, earlier versions etc. with no installation success. OS is Win10. Suggestions?

Andrew Bachler

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To resolve this issue, please follow the below solutions:

Solution 1: Deleting temporary Windows files and folders:

https://customer.real.com/hc/en-us/articles/204039363

Solution 2: Uninstall RealPlayer by following the article:

https://customer.real.com/hc/en-us/articles/204040013/#uninstall

Solution 3: Run Microsoft's Fixit program:

Go to http://support.microsoft.com/mats/Program_Install_and_Uninstall and run the Fixit program. This tool is often helpful in cleaning up previous installations and fixing installer issues. Remove entries related to RealPlayer and RealDownloader.

Solution 4: To download and install a new copy of the application, visit http://www.real.com/, click the Download RealPlayer for Free button, and follow the prompts to install the current version. 

Viswanathan S 0 votes
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I tried all of the solutions (several times) with the same result originally described. Still can not install.

Andrew Bachler 0 votes
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Still not resolved. No error message during Installation in Safe Mode (either normal or alternate installation), however Video Download is not installed. Realplayer, Converter, and Trimmer only are installed.

Andrew Bachler 0 votes
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I see that you have already contacted our email support regarding this issue. Please check your email.

Arvin 0 votes
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