Publication

5 abonnés S’abonner
1
Avatar

unable to download from youtube

Hi, I have upgraded and paid a subscription for a year, I have tried all the possible solutions you have listed for other people who have the same problem and I still can not download from Youtube. If this problem can not be solved I will be asking for my money back. Thank you.

Anna Kubena

Commentaire officiel

Avatar

Hello,

If you receive the error message 'No videos to download on this page', please consult this article: https://customer.real.com/hc/en-us/articles/204169018

If these steps don't help, or if I misunderstood the problem, please provide the following information:

  • What Operating System is installed on your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
  • What version of RealPlayer is installed on your PC? (Here's how to check the version: https://customer.real.com/hc/en-us/articles/204039513
  • Which Internet browser do you use: Internet Explorer, Google Chrome, Mozilla Firefox? Do you experience the same difficulties while using all the Internet browsers? 
  • Do you receive any error messages? What is the exact message that appears on your desktop?
  • Please send us screen shots showing the steps you follow and the results. To learn how to take a screen shot, please follow the steps from the article below: https://customer.real.com/hc/en-us/articles/204039473

The more specific you are, the better I will be able to assist you.

Maria
Actions pour les commentaires Permalien

Cette publication n’accepte pas de commentaire.

5 commentaires

0
Avatar

I have tried all the solutions listed on this page but none have worked. No videos from youtube can be downloaded

Norah Manuel 0 votes
Actions pour les commentaires Permalien
0
Avatar

Hello,

Please provide the following information:

  • What Operating System is installed on your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
  • What version of RealPlayer is installed on your PC? (Here's how to check the version: https://customer.real.com/hc/en-us/articles/204039513
  • Which Internet browser do you use: Internet Explorer, Google Chrome, Mozilla Firefox? Do you experience the same difficulties while using all the Internet browsers? 
  • Do you receive any error messages? What is the exact message that appears on your desktop?
  • Please send us screen shots showing the steps you follow and the results. To learn how to take a screen shot, please follow the steps from the article below: https://customer.real.com/hc/en-us/articles/204039473

The more specific you are, the better I will be able to assist you.

 

Maria 0 votes
Actions pour les commentaires Permalien
0
Avatar

I cannot consistently download videos from YouTube since I upgraded to Windows 10. Think the Realplayer & RealDownloader came with Windows10.
Had no problem initially but I have not been able to most of the times now. Even with the same URL link, it is not consistent. Was not able to download a link several days back but managed to this morning. Now I am not able to for most. Is it because some videos are locked?
Please help. Thanks


Andrew Yap 0 votes
Actions pour les commentaires Permalien
0
Avatar

Andrew,

We have noticed that YouTube is blocking videos from being downloaded at this time. There are other video hosting websites where you can still download videos from which suggests that the Downloader is still working and not broken.

We don't control websites hosting videos so there is very little we can do to force our Downloader to download videos. We will continue to investigate if there are other ways to download videos from these popular websites but at this time our only request is to be patient so these websites allow videos to be downloaded again.

Real CS 0 votes
Actions pour les commentaires Permalien